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Frequently Asked Questions

Ordering

Shipping

How do I apply for a Label Rack account?

There are several ways to apply for an account. You can register by clicking here or you can call a phone agent to receive information and pricing. Call 800.305.7343 or email sales@labelrack.com to setup an account today. View this short video to see how easy it is to become a customerr with Label Rack.

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What is the order minimum?

Because of our proprietary presses, we are able to offer very low minimums. You can order as few as 50 Extended Life Durable Decals, 250 Weatherproof Labels or 500 Standard Labels. To be honest, we really don't have a minimum. Although we do have a minimum order charge. If your total order is less than $50.00, there is a $10.00 Minimum order handling fee added to the invoice. 

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Do I have to complete a Credit Application?

No. Once you are qualified as a Net 30 customer, we will set you up with an open account of $2000.

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Other questions?

If you need technical assistance or have questions that are not answered above, please call 800.305.7343.

What do I do if I forget my password?

If you forget your password, you may request a new one using our automated password assistant.

Just click here, submit your registered e-mail address, and we will e-mail you a random, generated password and send that new password to your registered e-mail address.

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How do I contact customer service?

You may contact us at any time by using our online customer service form. Use the "Contact Us" link that appears on every page.

If you need additional assistance with your online order, please call 800.305.7343.

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Can I request label samples?

Absolutely! We offer label samples and marketing support to all of our distributors. Email us at Sales@labelrack.com for free samples and to see how we can help you increase your bottom line with eye catching custom labels. 

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Can I print an invoice from the website?

Yes – Click the link at the very top of every page marked “My Account”. You will be able to search for the invoice you need. Then, click the invoice number from the list and it will download a PDF to your PC.

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Will I receive unwanted emails?

You may request, at any time, that you do not want to receive promotional email from Label Rack.

Occasionally we like to send out emails to our customers with updates and/or promotions. However, we understand that such email can be bothersome to some customers so we let you decide whether or not you receive email contact from us.

If you wish to be removed from our notification list, follow these steps:

1. Go to your Account Maintenance screen.

2. Under the "Update Your Email Preferences" section, uncheck the "Please send me notices of special offers and promotions via email" checkbox.

3. Click "Update Email Preferences" to apply the change.

4. Or at the bottom of every email you can opt out of the emails.

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Customized Product Disclaimer

You are ordering a customized product.

As a customer of our site, it is important for you to remember that you are ordering a customized product. This means that the images and type you place on your product will be printed exactly as you specify them. Therefore, it is important that you double check these elements for accuracy before submitting an order. Customized product is not returnable unless there is a manufacturing defect in the product.

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Can I try your site out without being obligated to buy?

Absolutely! In fact we invite you to try our site out. There is no obligation on your part until you actually submit your order.

If you are not sure that you can find what you looking for, trying making some test products with our site. There is no obligation on your part. If you like what you see and choose to purchase something, just register with us and submit your order.

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Can I convert a quote to an order through the website?

Comming soon – This is the newest feature to the website. Click the “Active quotes” link from the distributor home page. This will bring up a list of all of your active quotes. You will be able to click the “Place Order” link and submit this quote as an order.

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Which file type should I submit for a custom label order?

We are able to accept many file types. We prefer to receive EPS (Encapsulated PostScript) files, but will also accept PDF (Portable Document Format) files. See our Artwork Guidelines for additional information.

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Can I ship my order internationally?

Yes, we currently ship to the United States, Canada, and the following U.S. territories:

Puerto Rico

Guam, U.S. Virgin Islands

American Somoa

Northern Mariana Islands

We can ship anywhere in the world. Please call 800.305.7343 with any questions.

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How do I check the status of my order?

Information about an orders layout, order status, and a host of other information is available on the Reorders and Order Status page, which is available to all registered users.

To access this information simply follow these steps:

1. Click the link at the very top of each page marked My Account.

2. Then, select the appropriate order or item from the list to view the information for that order.

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How will my order ship?

Catalog orders ship via UPS as a standard ground rate. When placing an order you also have the option to enter your own shipping account number and carrier of choise.  You can check the rates after you enter your items into the shoping cart and begin to check out. Our rate calculator uses UPS rates as a default.

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